PRCe360
Manage your cases more efficiently with PRCe360, New Mexico Public Regulation Commission’s new Case Management and eFiling System, powered by CaseXellence
PRCe360 User Guides
Interim Working Rules regarding PRCe360
Please see the link below to view the most updated Interim PRCe360 Working Rules. These rules will cover the relevant changes in our rules and may be changing as we evolve with the system.
(Last Updated: 1/26/26)
The old system needed some improvements, so we set up a new way that…
- Improves how you interact with your cases and requests
- Helps you waste less time searching for the documents you need
- Allows you to file more efficiently and keep up to date on your cases with ease
The tools you’ve been using just weren’t built for how people work today, so we wanted to change how you worked.
Introducing PRCe360
Beginning January 26 2026, the New Mexico Public Regulation Commission will transition to PRCe360. This newly redesigned online e-filing and case management system has been carefully designed to better meet users’ needs, improve workflows, and enhance PRC transparency.
The new PRCe360 portal will allow users to electronically access and file requests for records or dockets that fall under the New Mexico Public Regulation Commission’s jurisdiction.
For detailed guides for how to use the new portal and answers to frequently asked questions, please see the Quick Start – User Guide
Why are these changes happening?
The NMPRC is committed to ensuring that customers, utilities, and other interested parties are better able to utilize the NMPRC’s services in a timely manner. The creation of the PRCe360 portal is a continuation of our mission to modernize the Public Regulation Commission’s digital infrastructure to better meet the needs of both taxpayers and other stakeholders.
What’s changed?
- Do more in less time – Simplify or automate docket filings so you can focus on what matters most.
- Built for clarity, not confusion – Intuitive experience that works right out of the box.
- Reliable and secure – Designed with security, privacy, and reliability in mind.
What will there be to help?
Our learning resources are designed to support you at every stage, from on-boarding to advanced use. Keep an eye out as these are bound to change and be updated.
- User FAQs
- Video Tutorials – Coming Soon
- User Guides – Searchable documentation with tips, troubleshooting, and advanced workflows for public users. If you want to explore the potential, you can visit the guides now.
- Live Demo and In-Person Public Stakeholder Training- Special Open Meeting (Live Demo Link): Click here for recording In-Person Public Stakeholder Training: Thursday, January 22, 2026- Friday, January 23, 2026.
- Support – New Mexico Public Regulation Commission is committed to supporting our users, so you’ll be able to submit tickets by emailing prc.support@prc.nm.gov, or by calling 505-637-2640.
No matter how you prefer to learn, the New Mexico Public Regulation Commission wants to give you the tools and guidance to adopt the new system with confidence.
PRCe360 Launch FAQs
When does the PRCe360 Platform launch?
PRCe360 will take over from eDocket on January 26th, 2026. This date is subject to change.
How can I use the PRCe360 portal?
PRCe360 better streamlines and improves accessibility for interested parties to do the following:
- View all public dockets and documents
- Search for specific cases or filings
- Read public comments
- Access company information
- Submit a public comment
- File a formal complaint
- Request public records (IPRA)
With additional access for registered Tier 2 users including:
- Request company access
- Register a new company
For more information see our PRCe360 | Quick Start Guide
Why are you changing from eDocket?
We are migrating to a new system because we, as an agency, are striving to move in a direction that supports the public and internal users in efficiently filing dockets and submitting various requests (comments, complaints, and public information requests) without stress.
How can I learn to use this new system?
NMPRC will host virtual open house events in the coming week in addtion to other learning resources. Please continue to check this page for updates as they are posted.
For instructions on how to create an account and use the portal please consults the PRCe360 | Quick Start Guide
PRCe360 Resources
PRCe360 Policy
Acceptable Use of PRCe360
Please see PRCe360 Interim Working Rules for acceptable use policies.
Last updated: 01/27/26