No Jurisdiction Resource List
Although the matters below are NOT regulated by the NMPRC, we provide the following list of commonly asked questions as a reference for consumers to the appropriate agency:
Acequia matters
Contact the New Mexico Acequia Association http://www.lasacequias.org
Auto warranties
Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Building code
Contact the Construction Industries Division of Regulation and Licensing. http://www.rld.state.nm.us/cid
Cable and satellite television
Rates and service are regulated by the FCC. http://fcc.gov/consumers
Cellular Provider and pager
rates
Collection Agencies
Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions
Collection of damage claims against utilities such as spoiled food in a refrigerator due to a power outage.
Complaints against Homeowner’s Assocations
Contact your local County Clerk’s office.
Complaints against physicians & physician assistants
Contact the New Mexico Medical Board. http://www.nmmb.state.nm.us
Complaints against healthcare facilities
Contact the New Mexico Department of Health. http://www.health.state.nm.us
Complaints against community based programs
Contact the New Mexico Department of Health. http://www.health.state.nm.us
Complaints against landlords/property owners concerning high utility bills, disconnection of service
Contact New Mexico Legal Aid http://www.nmlegalaid.org
Law Access New Mexico http://lawhelpnewmexico.org or the New Mexico Attorney General. http://www.nmag.gov
Complaints against physicians & physician assistants
Contact the New Mexico Medical Board. http://www.nmmb.state.nm.us
Complaints between dissatisfied consumers and businesses that offer goods or services for sale in the State of New Mexico
Contact the New Mexico Attorney General. http://www.nmag.gov/office/Divisions/CP/faq.aspx
Complaints concerning oil companies.
Complaints regarding gas associations/cooperatives.
Complaints regarding municipally-owned utilities
Contact the City or County of jurisdiction.
Complaints regarding water and sewer associations/cooperatives
Contact the New Mexico Rural Water Association http://www.nmrwa.org or call 1-800-819-9893.
Corporations
Issue certificates of incorporation/authority, oversees the organization and registration of limited liability companies, and verifies the completeness and accuracy of related charter documents – contact the New Mexico Secretary of State. http://www.sos.state.nm.us/Business_Services/Corporations_Overview.aspx
Cost of propane
Is not regulated.
Credit scores
Contact Consumer Financial Protection Bureau. http://www.consumerfinance.gov
Debt Settlements
Contact the Consumer Financial Protection Bureau. http://www.consumerfinance.gov
Determinations of liability damages
Contact an attorney.
Discount Prescription cards
Contact the New Mexico Attorney General. http://www.nmag.gov
Do Not Call list
There is not a “Do Not Call” (DNC) list at the state level. The national DNC list https://www.donotcall.gov is regulated by the Federal Communications Commission and Federal Trade Commission. Political calls are exempt from the DNC requirements:
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt107.shtm
DSL service
Limited regulation by the FCC. http://www.fcc.gov/complaints
Easements, permits, rights of way (property issues).
Employee Retirement Income Security Act
Contact the US Department of Labor. http://www.dol.gov/dol/topic/retirement/erisa.htm
Employer Identification Number (EIN)
Contact the Internal Revenue Service (IRS).
Escrow companies
Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions
Federal Tax Credits for Solar Panel Installations
Contact the Internal Revenue Service
http://www.irs.gov/irb/2013-47_IRB/ar09.html or call 505-837-5631.
Flood insurance
Regulated by FEMA http://www.floodsmart.gov
Homeowners Associations Act
Providing for the formation and management of planned communities; requiring notice and open meetings, providing for disclosure of records; allowing audits; providing for attorney fees; requiring disclosure of homeowner assocation information to purchasers, limiting restrictions on the installation or use of solar collectors and water conservation measures.
Identity Theft
Consumers are advised to file a complaint with your local Police Department, then contact the New Mexico Attorney General http://www.nmag.gov or the Identity Theft Resource Center. http://www.idtheftcenter.org
Individuals denied coverage and uninsurable
Contact the New Mexico Medical Insurance Pool. http://www.nmmip.org
Insurance
Life, annuities, health, Medicare supplement, long term care, credit life and disability, property and casualty: auto, home insurance complaints – contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Insurance – Aftermarket warranties/guarantees for both homeowners and automobile policyholders
Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Insurance – Company and agent licensing
contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Insurance – Dental insurance
Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Insurance – Managed health care complaints involving HMO, EPO, PPO plans and entities that purchases or is authorized to purchase health care benefits pursuant to the New Mexico Health Care Purchasing Act
contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Insurance – Workers compensation complaints, title insurance complaints, and insurance fraud
Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us
Inter-lata long distance carrier rates and terms of service.
Internet fraud or crimes
Internet Service Providers (ISP’s)
Internet service provider map may be found here. http://nmbbmapping.org/mapping
Landline inside wiring and maintenance plans
Rates and service.
Manufacturer’s warranties and defective products
Contact the New Mexico Attorney General. http://www.nmag.gov
Medicaid
Managed by the Medical Assistance Division of the New Mexico Human Services Department. http://www.hsd.state.nm.us/mad/RenewingMedicaidCoverage.html
Medicare
Managed by the Centers for Medicare & Medicaid Services. http://www.cms.gov/home/medicare.asp
Medicare and Long term services
Contact the New Mexico Aging & Long Term Services Department. http://www.nmaging.state.nm.us
Medical assistance
Managed by the Medical Assistance Division of the New Mexico Human Services Department. http://www.hsd.state.nm.us/mad
Memory Care / Alzheimer Resources
For a detailed guide to learn about memory care, service that is provided, typical costs, and most importantly, what to look for when visiting facilities in your community, you can find our memory care guide here: https://www.senioradvice.com/memory-care
Merchandise sold by a public utility, repair or maintenance contracts for heating and/or cooling equipment.
Military & Federal Government insurance programs
Contact the US Office of Personnel Management. http://www.opm.gov/insure
Mortgage Rescue Fraud
Contact the New Mexico Attorney General. http://www.nmag.gov
Mortgage and banks
Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions
Motor vehicle sales finance companies
Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions
Moving companies
Interstate (between the states) moves – contact https://www.protectyourmove.gov
New Mexico State employee benefits
Contact the Risk Management Division of the General Services Department. http://www.generalservices.state.nm.us/rmd/benefits.html
New Mexico Retiree healthcare benefits
Contact the New Mexico Retiree Health Care Authority. http://www.nmrhca.state.nm.us
Notary public licensing
Contact the New Mexico Secretary of State. http://www.sos.state.nm.us/sos-notary.html
Obtain a Combined Reporting System (CRS) Identification Number
Obtain a Combined Reporting System (CRS) Identification Number, it is used to report and pay tax collected on gross receipts from business conducted in New Mexico – contact the New Mexico Taxation and Revenue Department. http://www.tax.newmexico.gov
Obtain a Commercial Drivers License to operate in the state
Contact the New Mexico Motor Vehicle Department. http://www.mvd.newmexico.gov
Pay your personal state income tax
Contact the New Mexico Taxation and Revenue Department. http://www.tax.newmexico.gov
Public school insurance issues
Contact the New Mexico Public Schools Insurance Authority. http://www.nmpsia.com
Propane tank rental fees
Are not regulated.
Propane safety issues
Contact the LP Gas Bureau of the New Mexico Regulation and Licensing Department.
http://www.rld.state.nm.us/cid/LPGasBureau/LPGasBureauNews.html and email safety issues to cid.lpgas@prc.nm.gov
Rising Gas prices
Standards and Consumer Services Division at the New Mexico Department of Agriculture http://nmdaweb.nmsu.edu/ or (575) 646-3007
Self-insured plans
The PRC will process complaints but doesn’t have jurisdiction.
Self-insured health plans
Self-insured health plans with the exception of entities that purchase or are authorized to purchase health care benefits pursuant to the New Mexico Health Care Purchasing Act.
Senior Housing for Low-Income Residents
Senior Housing Information: https://www.seniorhomes.com/senior-housing-for-low-income-residents/
Seniors looking for Emergency Housing
Emergency Senior Housing Information: https://www.payingforseniorcare.com/emergency-housing-guide
Seniors looking for Assisted Living
Assisted Living in New Mexico: https://www.caring.com/senior-living/assisted-living/new-mexico
State Tax Credits for Solar Panel Installations
Contact New Mexico Energy, Minerals and Natural Resources Department
http://www.emnrd.state.nm.us/ECMD/FORMS/forms.html or call 505-476-3315.
Telemarketers
Regulated by the FCC http://www.fcc.gov/complaints and New Mexico Attorney General. http://www.nmag.gov
Third-party bodily injury liability claim
Third-party bodily injury liability claim. http://www.nmcourts.gov/index.php
Tracking and monitoring of complaints against businesses operating in the state
Tracking and monitoring of complaints against businesses operating in the state is done by the New Mexico Attorney General. http://www.nmag.gov
Trademarks
Contact the New Mexico Secretary of State.
http://www.sos.state.nm.us/sos-Trademarks.html
Transportation vehicle registration
Contact the Motor Vehicle Division. http://www.mvd.newmexico.gov/Pages/Home.aspx
Unfair business or deceptive business practices, price gouging, Medicare fraud
Contact the New Mexico Attorney General. http://www.nmag.gov/default.aspx
Uniform Commercial Code (UCC)
Contact the New Mexico Secretary of State.
http://secure.sos.state.nm.us/ucc/default.asp
Unlawful money transfer
Contact the USPS – https://postalinspectors.uspis.gov
Vehicle Title loans
Contact the New Mexico Attorney General. http://www.nmag.gov
Voice over Internet Protocol (VOIP)
Water Associations
Contact the New Mexico Environment Department, Drinking Water Bureau. http://www.nmenv.state.nm.us/dwb
Water and sanitation districts
Contact your local District Court. http://www.nmcourts.gov/othercourts.php
Wireless telephone service
While the NMPRC does not have jurisidiction or authority over rates or quality of service for wireless companies, we will communicate this type of complaint to a wirless company on a New Mexico consumer’s behalf to aim for a resolution. Please be advised that we cannot legally require the wireless company to resolve these issues. We can only communicate them.
Workers’ Compensation claims
Contact the New Mexico Workers Comp Administration. http://www.workerscomp.state.nm.us