Utility Informal Complaint Form

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Utility Informal Complaint Form

* Please note that in the event that your complaint is not resolved informally, the documentation and information submitted informally may be used in a formal complaint.

The Consumer Relations Division assists consumers with complaints against utilities regulated by the NMPRC. The Division does not act as a private attorney for citizens.

Specifically, the Division will investigate and review your concern to determine if there are any violations of the New Mexico Statutes or Public Regulation Commission Utility Rules.

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If you prefer to download the complaint form, Please click here

Required fields must be filled to submit form: if you do not have email please enter none@none.com phone field can be work, mobile, home or message phone

Customer Contact Information

(The name on your bill or account)

Customer Name:(Required)

Phone(Required)

Email(Required)

Service Address

Street:(Required)

City:(Required)

State:(Required)

Zip:(Required)

Utility of your Complaint

Utility Name:(Required)

Account Number:

If your complaint involves a termination of service please complete

Is your service currently on?

Yes

No

If your service is off, when was it turned off?

How much money is the utility requiring to restore service?

If your service is on, do you have a turnoff notice?

Yes

No

If you are requesting an extension on a turnoff notice,

When can you make the payment:

and how much can you pay?

Your Complaint

Complaint(Required)

Please submit relevant documentation such as copies of the bill(s) in dispute, cancelled checks, copy of your policy, receipts, etc:

Documentation File 1

Max. file size: 521 MB.

Documentation File 2

Max. file size: 521 MB.

Documentation File 3

Max. file size: 521 MB.

Documentation File 4

Max. file size: 521 MB.

PLEASE NOTE that .zip files are not permitted. Also please avoid poor langauge (curse words) in your complaint because the system will not allow those to be sent.

If you prefer, you may send additional documentation via email: crd.complaints@prc.nm.gov

Suggested Resollution

The information provided on and with this form is true and correct to the best of my knowledge and belief. I am enclosing copies of any correspondence or other documentation in my possession that may be of assistance. I fully understand that a copy of this form and any or all of the enclosed information may be forward to the involved insurance company or agent. I also understand that the facts relating to this matter will become a matter of public record pursuant to New Mexico law once my filed is closed.

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